RTB (Return to Base) Warranty

UK only

 

We currently work on a 5-7 working day turnaround time for repairs from the date of receipt at our warehouse. 

Should we be unable to repair then we will replace it.

Return postage on RTB is the customer’s responsibility, return shipment is our responsibility 

Return address: Ayoo Services Ltd, Unit 10 Longwood Road, Trafford Park, Manchester M17 1PZ

 

Return to base procedure:

  1. You have an issue with the system

2. Navigate to our website, go to the warranty page, and then submit an RMA/Return Request.

3. You will then be contacted by our returns triage team to assess the problems you are experiencing.

4. Should the issue warrant it, you may then be contacted by a technician

5. If we are unable to fix the problem then we will process a return.  Please ensure you get an RMA number otherwise we will not be able to identify it upon arrival at the warehouse.

6. You must return the items to the address above.

7. We will contact you to let you know it has arrived with us.

8. Upon arrival the item will then be inspected by the technicians and we will let you know if it will be repaired or replaced. At this stage please confirm the return address.

9. All parcels are sent using DPD and if you have provided a mobile number/email you will receive a notification of the delivery date and time.

10. Once your delivery is confirmed our team will send you a customer satisfaction survey to be complete with your feedback

 

Warranty exceptions

Please note that removing, tampering with, or damaging the warranty label will void the warranty 

1.     If the system has been modified from the original specification purchased, including adding or removing components, Ayoo Services Ltd will not authorise the return and repair without prior consent from Ayoo Services Ltd. This includes changing parts supplied by Ayoo Services Ltd.

2.     If you wish to make any changes to the specification you must contact Ayoo Services Ltd and provide part numbers of the components so we are able to record the changes.

3.     Systems found to be used in unsuitable environments including but not limited to excessively hot or cold, dusty, damp, vibrating or humid environments will not be covered under the warranty.

4.     Should our technicians find evidence of these conditions the remaining warranty will be declared null and void. We will return the system to you and there will be a charge to cover the costs.

5.     AC adapters/External Power Supply Units are not covered under the 1-year warranty. AC adapters/Power Supply Units have a 90-day warranty from the date of delivery. The Laptop batteries are covered for 1 year from the date of delivery.

 

Customer misuse/damage

 

Customer misuse/damage is any damage due to an unintentional act that is not a direct result of a manufacturing failure or defect.  This is not covered under our standard warranty

Failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with the product information guide.

Damage caused by a non-authorised service provider or self-repair.

Failure of, or damage caused by, any third-party products.

If customer damage/misuse is confirmed you will be contacted by the team with a quotation for the repair and any additional charges.

If the system is classed as Beyond Economic repair we will return the original laptop to you.

Cosmetic Condition

We are proud to provide laptops in "as new" condition. Any cosmetic issues must be reported to us within 48 hours of receiving your product. Please note that any cosmetic damage occurring after receipt—such as scratches, wear on the keyboard, or marks on the body of the laptop—is classified as normal wear and tear and is not covered under this warranty. Our warranty is designed to cover functional performance, ensuring you receive a high-quality product that works as intended.

 

Lenovo dual-batteries models

 

Some Thinkpad models have the option of a secondary battery when new.  Ayoo Services cannot guarantee that the second battery will be included in the laptop.  We will only guarantee that the main battery will be supplied.

The operation and presence of the internal battery does not affect the main battery performance, this is just an extra component that increases battery life and may not be included.

Secondary batteries are not covered by our warranty unless we have supplied them as part of the order

General Battery Information

The capacity of all rechargeable batteries will decline over time depending on the use and charging/discharging process. This is considered normal, and therefore, a reduction in battery capacity is not covered under warranty. The battery is only warranted against defects in material or workmanship resulting in failures. Reduced runtime is not warranted and will vary depending on the power management settings and configurations of the mobile device, as well as the number of charge and discharge cycles the battery has undergone.

Please be advised that rechargeable batteries are considered "consumable products," and warranty coverage is limited to a battery not being able to receive and hold a charge.

Ayoo services Ltd warranty does not cover malicious or accidental damage. It also does not cover mechanical failure or cosmetic degradation through expected wear & tear.

Backup your data

Although we make every effort to retain your information on your hard disk you must ensure that you have backed up all your data before returning the system to us.

Ayoo Services Ltd cannot be held liable for loss of data or consequential losses arising from data removal or program files.

Warranty Claim Terms and Conditions

In our "Agreement", we are "Ayoo Services Ltd" (Company No: 10129967) of Unit 10, Longwood Road, Trafford Park, Manchester M17 1PZ "You" are the person detailed on the order forms contained within this site.

If you wish to submit a Warranty Claim please follow the instructions below.

Warranty claims can be submitted via our website https://www.ayoo-it.co.uk/submit-an-rma

Claims submitted by other means are not accepted.

Please check the troubleshooting guide before submitting a warranty claim as this may help to fix the problem and prevent the need to submit a claim.

We will send you an RMA reference number.  Please ensure your system is well packed to avoid damage in transit and clearly labeled with the RMA number

Where a product becomes obsolete we will replace faulty goods with a system of either the same specification or higher specification of the original product.

We may replace any faulty parts with a tested ‘working’ used part.